Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no-code interface.

Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.

Now we are looking for a Compliance Expert in Customer Success to deliver high-end support for our top customers and drive measurable improvements across key compliance metrics.

This role sits at the intersection of Customer Success, Compliance, and Product — combining direct client interaction with deep performance analysis to optimize approval rates, check times, and overall compliance outcomes.

What You Will Be Doing:

• Deliver premium, high-quality compliance support to top-tier customers, including product-specific questions and applicant decision clarifications

• Investigate and resolve complex compliance issues in close collaboration with internal Product, Compliance, and Engineering teams

• Advocate for product improvements and bug fixes based on real customer feedback

• Monitor and analyze key customer performance metrics (approval rate, median check time, etc.)

• Identify anomalies and performance gaps, investigate root causes, and propose corrective actions

• Engage directly with customers to understand their operational challenges and compliance needs

• Recommend and implement data-driven measures to improve customer performance and compliance efficiency

What We Are Looking For:

• 3+ years of experience in customer-facing roles (Support, Tech Support, Account Management) within Crypto, Gambling, or Banking

• Strong knowledge of KYC & Compliance processes

• Hands-on experience with analytical tools and dashboards

• Fluent Chinese and English

• Analytical mindset with a strong focus on problem-solving

• Excellent communication skills, ability to prioritize under pressure, and adapt quickly in a fast-changing environment

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.

• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.

• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.

• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.

• Compensation. We offer fair and transparent pay, benchmarked to the market.

• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.

• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.

• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.

• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.

• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages: TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.