Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

With over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™.

We’re looking for a Client Onboarding Manager to build and optimize our client onboarding email journeys — from welcome and onboarding sequences to webinar invitations and A/B testing.

This is an operational and project-focused role, not a traditional marketing position.

What You Will Be Doing:

• Creating and optimizing welcome/onboarding email sequences.
• Creating and planning A/B testing for email sequences.
• Creating engaging content (written and visual).
• Performing analysis of the content and drive changes based on the results.
• Driving various onboarding projects & programs directed on improvement of Client's onboarding journey.
• Collaborating closely with Marketing and Product teams.

About You:

• Proven experience in lifecycle or email marketing and project management.
• Hands-on experience with Intercom or similar communication tools.
  
• Fluent in English.
• Strong attention to detail, analytical mindset, and ability to manage multiple initiatives at once.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.
  

The hiring stages: TA screening -> Test Assignment -> Hiring Manager Interview-> Final Interview.

Passionate about creating meaningful user journeys? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.