Sumsub is a leading full-cycle verification platform that enables scalable compliance.

From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.

With over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™.

We are looking for a Customer Success Project Manager to support and scale the operational backbone of our CS Processing team. You will improve and document processes, maintain a clear operational knowledge base, ensure alignment across teams, and support leadership in executing key initiatives.

What You Will Be Doing:

Cross-team coordination

• Act as a bridge between CS and other departments.
• Track and communicate important updates.

Task & project execution

• Support CS leadership with operational tasks and priorities.
• Manage the task tracking system and deadlines.

Customer communications

• Coordinate announcements about product updates and changes.
• Ensure timely, clear messaging to customers.

Process improvement

• Map, document, and update CS workflows.
• Identify bottlenecks and propose improvements.
• Track results of implemented changes.

Knowledge base management

• Own and maintain the CS internal wiki.
• Ensure documentation is accurate, structured, and easy to navigate.

About You:

Must-have

• 2–4 years in Customer Success, Operations, or Process Management.
• Experience documenting and improving workflows.
• Strong communication and attention to detail.
• Experience with collaboration & documentation tools (e.g., Confluence / Notion).

Nice to have:

• Experience in SaaS/fintech/compliance.
• Familiarity with CRM/CS tools (Salesforce, HubSpot, Zendesk).
• Exposure to process improvement frameworks (Lean/Six Sigma mindset).
• Interest in automation or analytics tools.

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.