Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognised by industry leaders like Gartner's Magic Quadrant, Forrester Wave™ and Frost Radar™.

Now we’re looking for a Project Manager to join our Customer Operations team and help structure, optimize, and document internal operational processes. 

What You Will Be Doing:

• Drive end-to-end project management for internal initiatives: define scope and goals, engage stakeholders, plan timelines and deliverables, coordinate execution across teams, monitor progress and mitigate risks, lead retrospectives and document learnings
• Create and maintain internal documentation: SOPs and team workflows.
• Analyze and improve existing Customer Operations processes.
• Build and maintain a structured internal knowledge base
• Coordinate regular syncs and retros with cross-functional teams (Solution Architects, Product, Support, CSM).

About You:

• 3+ years of experience in Project Management
• Proven ability to manage internal projects end-to-end
• Strong process-thinking and structured approach to problem-solving
• Experience with internal documentation and workflow tools (Notion, Confluence, Jira, etc.)
• Basic technical fluency — understanding of API logic, front/back workflows, systems thinking
• English language proficiency (B2+)
• Strong sense of ownership and accountability

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Hiring Manager Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.