Customer Success Manager (APAC)
Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.
Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading, e-commerce and gaming industries including Binance, Wirex, Avis, Bybit, Huobi, Unlimit, Flutter, Kaizen Gaming, and TransferGo.
Now we are looking for a Customer Success Manager who will build, keep and improve strong connections with our customers.
What you will be doing:
- Managing clients on all levels: technical, business, and product and help them succeed in their goals.
- Managing and growing relationship with Key Client (stakeholders).
- Identifying opportunities and potential challenges.
- Providing clients with training and webinars.
- Introducing clients to the new features and handling new feature releases.
- Providing client feedback internally.
- Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.
About you:
- Prior experience as a Customer Success Manager, Account manager in crypto, fintech or payments spheres.
- Basic understanding of KYC will be a big plus.
- Proficiency in Google Sheets / MS Excel.
- Strong analytical skills and proactive approach.
- Advanced English.
- Advanced Chinese.
What We Offer:
- Competitive compensation in compliance with your professional expertise
- Working with a product that matters. Our technology helps to protect millions of users and many online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- Remote first company – work from anywhere in the world.
- Paid vacation and sick leave.
Sounds like a great opportunity for your career development? Then go ahead and apply!
- Department
- Customer Operations
- Role
- Customer Success Manager
- Locations
- Singapore Office
- Remote status
- Fully Remote
Customer Success Manager (APAC)
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